Shipping policy

Last updated: 28 July 2026

Bag Dads ships from Brisbane, Australia. Straight answers only.

Right now: pre-orders

The first run — 24 bags — is at sea. When you order, you're buying a real unit from that run, not a wishlist spot.

• You pay at checkout. Your bag is marked sold.
• We ship from Brisbane the day the boat docks — target window late August 2026.
• If the boat moves, we email you the new date. No mystery tracking screen. No fake "ships in 24 hours."

Product pages say it the same way: your bag is on the boat.

Where we ship

• Australia-wide for this first run.
• International shipping is not open yet. If you need something sent overseas, email us before you order — don't assume checkout magic will invent a courier.

Shipping cost & method

• Shown at checkout before you pay (no post-purchase surprise).
• Standard service via Australia Post / equivalent parcel network for bulky-but-light EVA gear.
• Ballpark for a single tote inside Australia has been landing around the low-teens AUD once packed — checkout is the source of truth if rates change.
• Accessories ordered with a bag usually ride in the same parcel.

After stock lands

• Pre-orders go out first, in the order they were paid.
• Any remaining stock ships within a few business days of the order (Mon–Fri, Brisbane time), subject to stock.
• You'll get a tracking link by email when the label is created.

Delays & "where is my bag?"

Freighters, weather, and customs occasionally ignore our calendar. If ETA slips more than a few days past what we told you, we email — we don't hide behind a loading spinner. For order questions: use the Contact page or email hello@bagdads.com.au.

Damaged in transit

Photograph the parcel and the product, then email us within 7 days of delivery. If it left us fine and arrived broken, we'll sort a replacement or refund for the damaged item. That's on the shipper and on us — not on you.

Two Brisbane dads and an AI. 24 bags on a boat. We'll get yours to you.