Refund policy

Last updated: 28 July 2026

We'd rather keep a customer than win an argument. Here's how refunds and returns work at Bag Dads — plain English, Australian Consumer Law first.

Your rights (non-negotiable)

Nothing in this policy limits your rights under the Australian Consumer Law. If something is faulty, not as described, or not fit for purpose, you are entitled to a remedy. That sits above anything we write here.

Pre-orders (before we ship)

  • Changed your mind before dispatch? Email us and we'll refund the order in full to your original payment method.
  • Once a label is created / the parcel has left us, use the post-delivery rules below.

Change of mind (after delivery)

We accept change-of-mind returns when all of the following are true:

  • You contact us within 30 days of delivery
  • The item is unused, clean, and in original condition (EVA bags that have been to the beach / filled with sand / hosed out count as used)
  • You still have proof of purchase

Change-of-mind return shipping back to Brisbane is on you unless we say otherwise. Once we receive and check the item, we refund the product price. Original outbound shipping is only refunded if we shipped the wrong thing or something was faulty.

Faulty, damaged, or wrong item

  • Tell us as soon as you can — photo or short video helps.
  • We'll offer a replacement (if stock allows) or a full refund including reasonable return shipping.
  • Don't wear a faulty bag into the ground "just to check" — photograph it, message us, we'll direct next steps.

What we can't refund

  • Items damaged by misuse (cars driven over them, open flame, DIY surgery on the rivets, etc.)
  • Worn-in beach patina you decided you don't like after a month of use
  • A selling-out "I waited and missed the restock" situation — that's not a defect, that's 24 units

How to start a return

  1. Email hello@bagdads.com.au with your order number and what's up
  2. We reply with the return address and instructions
  3. Ship it back · we inspect · refund lands on the original payment method, usually within 5–10 business days of us receiving it

If we messed up, say so. We'll fix it without the corporate theatre.